Privacy Policy

Who is responsible for your information

Live With Nature decides how and why personal information collected through this website is used. For privacy questions or requests, email contact@livewithnature.co.uk or use the Contact page.

Information we may collect

The information collected depends on how you use the site. It may include:

• your name, email address, telephone number and location;
• enquiries, feedback and other messages you submit;
• membership applications, interests and consent choices;
• firewood enquiries, delivery details and offer responses;
• event or visit interests, attendance details, food notes and accessibility information you choose to provide;
• community submissions, photographs or other material you choose to send;
• account, order and checkout information where WooCommerce or member features are used; and
• technical information needed to operate and secure the website, such as server logs, IP addresses and browser information.

Please do not include sensitive personal information unless it is genuinely needed for your request. Where visit or event forms invite food or accessibility notes, provide only what is necessary for us to respond safely and appropriately.

How we use personal information

We may use submitted information to:

• reply to enquiries and provide information you request;
• review membership, event, visit, community or firewood submissions;
• administer user accounts, orders and related records;
• send newsletters or project updates where you have actively chosen to receive them;
• maintain consent, correspondence and administrative records;
• protect the website, investigate misuse and maintain reliable service; and
• meet legal, accounting or regulatory obligations.

Submissions are not published automatically. Stories, photographs, feedback or testimonials are considered for public use only after separate review and where the required permission has been obtained.

Our lawful bases

Depending on the activity, we rely on one or more lawful bases under UK data-protection law:

• Consent for optional newsletters, updates and agreed publication of submitted material. You may withdraw consent at any time.
• Contract where processing is necessary to take steps you request or to administer an order, account or agreed service.
• Legitimate interests for responding to enquiries, managing the website, preventing misuse and keeping proportionate administrative records, where those interests are not overridden by your rights.
• Legal obligation where information must be retained or disclosed to comply with applicable law.

Who may receive the information

Access is limited to people and service providers who need the information to operate the website or respond to your request. This may include website hosting, email, security, backup, ecommerce, payment, delivery or professional-service providers where those services are used.

We do not sell personal information. We may disclose information where required by law, to protect legal rights, or to prevent fraud or serious misuse.

Storage, security and retention

Website submissions may be stored privately in WordPress and may also be sent to the site contact inbox. Reasonable technical and administrative measures are used to restrict access and protect stored information.

Information is kept only for as long as it is reasonably needed for the purpose for which it was collected, to maintain necessary records, resolve disputes, protect the service, or satisfy legal and accounting requirements. Retention is reviewed according to the type and status of the record. When information is no longer required, it is deleted or anonymised where reasonably possible.

Cookies and similar technologies

WordPress, member login and WooCommerce features may use cookies that are necessary for security, sessions, account access, baskets or checkout. Non-essential analytics, advertising or similar technologies should not be enabled without the required information and choice.

See the Cookie Notice for the current website position.

Your data-protection rights

Depending on the circumstances, you may have rights to:

• ask for access to personal information held about you;
• ask for inaccurate or incomplete information to be corrected;
• ask for information to be erased or its use restricted;
• object to certain processing;
• receive information you provided in a portable format where the right applies; and
• withdraw consent where consent is the lawful basis.

To make a request, email contact@livewithnature.co.uk. We may need to confirm your identity before acting on a request.

Complaints

Please contact Live With Nature first so the concern can be considered. You also have the right to complain to the UK Information Commissioner’s Office if you are unhappy with how your personal information has been handled.

Changes to this policy

This policy may be updated when the site, its forms, services or suppliers change. The date at the top of the page shows the latest published revision. Related website use is also covered by the Terms.